The Organization Profile page holds your organization's details: contact information, description, category, logo, images and the name donors see on their card statement.
You can edit it if you signed in with your charity ID number, or if you are a user with the Profile Pages permission. See Create and manage users.
How do I open the profile page?
The menu is different for Israeli and non-Israeli charities.
Israeli charities:
Go to Settings › My Account and click the organization profile item, just above Change Password.
All other charities have three shortcuts to the same page:
Settings › Organization › About your charity opens the page at step 1.
Settings › Organization › Your logo opens step 4, where you upload your logo.
Manage › Payments and Receipts › Credit card descriptor opens step 1, where the card statement field is.
How does the page work?
The page has four steps:
Organization Details
About Us
Contacts
Images, Video, and Logo
Click a step's name, or use Previous and Next, to move between them.
Save saves only the step you are on. Click Save before you go to another step, or your changes on this step are lost.
How do I update our organization details?
In step 1, Organization Details:
ID Number and Name are shown for reference. You can't change them here. To change them, contact our team.
Israeli charities also fill in English Name and Address in English. Both are required.
Email and Phone are required.
Website (https://) is optional. If you fill it in, it must be a valid web address.
Credit Card Statement Description is explained in the next section.
Click Save.
How do I set the name donors see on their card statement?
Credit Card Statement Description is the text that appears on a donor's credit card statement for card donations processed through Stripe. Use a name your donors will recognize, so they don't dispute the charge.
You can enter up to 22 characters.
Use English letters, numbers, spaces and these symbols:
_ @ . / # & + -. Other characters are removed as you type.It must contain at least one letter. Numbers alone are not accepted.
The field is optional. If you leave it empty, nothing is checked.
Enter the text in step 1 and click Save.
Want a different statement text for a specific project? You can set one per project. See Create projects and allocations.
How do I describe our organization?
In step 2, About Us:
Your Mission Statement is required. Describe your organization in 250 characters or less.
Describe yourself in more details and Even more about your organization are optional.
Israeli charities fill in each text in English and in Hebrew. The Hebrew mission statement is required too.
Areas of Activity: choose one or more.
Category of Activity and Select a Subcategory are required. Choose the category first, then its subcategory.
Second Category of Activity and Select a Second subcategory are optional.
Click Save.
How do I manage our contacts?
Step 3, Contacts, lists the people at your organization who receive our emails. You need at least one contact before you can move on to step 4. See Notifications: How do we know when we've received a donation? and Manage your organization's contacts.
How do I upload our logo, images and video?
In step 4, Images, Video, and Logo:
Under Upload your logo here:, choose your logo image.
Under Upload profile images:, drag images into the box, or click it to choose them. You can add up to 6 images.
To remove a profile image, click Remove file under it.
In Profile video (Youtube URL), paste a YouTube link. Only YouTube links are accepted.
Click Save. Your images upload when you save.
If an image is not accepted, check that the file is an image (for example JPG or PNG) and try again.
Common problems
My change disappeared. You probably moved to another step without clicking Save. Each step saves on its own.
I can't get to step 4. Add at least one contact in step 3 first.
"The statement descriptor must contain at least one letter." Add a letter to Credit Card Statement Description, or leave it empty.
"Not authorized to view the page". Your user doesn't have the Profile Pages permission. Ask the account owner to add it.
I'm a fundraiser. Where is my profile?
Fundraiser accounts see a different page. Go to Profile › Profile. The My Profile page has one form: your name, address, country, email, phone and picture. Click Save when you're done.