Every payout we make to your organization is listed on the Payouts page.
Where do I find my payouts?
In the menu, go to Manage › Financials › Payouts. If you have a fundraiser account, go to Financials › Payouts. The page opens with the title Bank Transfer.
To find a payout:
Under Filter By Date Range, choose a start date and an end date.
Under Filter by currency, pick a currency, or leave Select currency to see all currencies.
Click Search.
To save the list as a file, click Download to Excel.
What does each column mean?
Payout ID: the payout's reference number.
Donation Period: the dates of the donations included in this payout.
Currency: the currency of those donations.
Total: the total donations for the period.
Fee: our fees for the period.
Credit/Debt: an amount added to this payout or taken off it. For example, held funds that we've now released are added here, and an outstanding debt is deducted here.
Extra fee: the charge for an additional service you bought from us and chose to pay from your donations, rather than by bank payment.
Paid (₪): the amount we transferred to your bank account, in shekels.
Details: how the payout was made (for example, "Bank Transfer"). If we held back funds, the reason appears here.
Payout Date: the date we made the transfer.
Upload Receipt: for foreign-currency payouts, this is where you upload your receipt (see below).
For example, if your donations for 15–31.12.2024 totaled ₪3,335.88 and fees came to ₪140.70, you were paid ₪3,195.18.
Why was part of my payout held back?
Sometimes we hold back funds and don't pay them out. When that happens, Details shows the reason. When we release the funds, they appear in the Credit/Debt column of a later payout and are added to it.
How do I upload a receipt for a foreign-currency payout?
Payouts of donations in a currency other than shekels come from our international partner foundations. For each one, issue a receipt for the amount and upload it:
Find the payout. In the Upload Receipt column, click the red upload link.
Choose your receipt. It must be a PDF file.
Once it's uploaded, click View to open it, or Delete to remove it and upload a new one.
If your file name ends in ".PDF" in capital letters, rename it to end in ".pdf" before you upload it.
How will I know when you've made a payout?
When we make a payout, in Israeli Shekels or on behalf of one of our international partners, you'll know in two ways:
The payout appears on the Payouts page.
We email all the contacts in your account who are marked to receive notifications of new donations. You manage your contacts under Settings › Organization › Contacts.
When will I be paid?
Israeli Shekel donations: When will I receive my Israeli Shekel donations?
Donations in other currencies: When will we receive our donations (international currencies)?