This article is for fundraisers: people who run their own campaigns on IsraelGives. Fundraiser accounts have their own sign-in page, separate from the one charities use. If you're not sure which one you need, see Why are we having trouble accessing our account?.
How do I create a fundraiser account?
On the fundraiser sign-in page, click Sign Up next to Don't have an account yet?.
On the Registration page, enter your First Name, Last Name and E-mail Address.
Enter your Phone number.
Enter a Password, then type it again in Password Confirmation. A checklist shows what the password needs: at least 10 characters, an uppercase letter, a lowercase letter, a number and a special character. Weak passwords are not accepted.
Tick I agree with the platform terms of use.
Click Save.
You'll see "Registration completed, please wait while we redirect you to your account". You're then signed in and taken to your Dashboard. You don't need to confirm your email first.
If you see "Unfortunately, it is not possible to complete the registration using the provided email address.", that address is already linked to an account, or to donations you made before. Sign in instead, with Sign in without a password or Password reminder / Create password (see below).
How do I sign in with my password?
Enter your E-mail Address and Password.
Tick Remember Me if you want to stay signed in on this device.
Click Sign In.
If your account has a phone number, you may see Authenticate Your Account. Enter the code we texted to your phone, then click Submit. If the code doesn't arrive within a minute, click Resend new code.
If your password has expired, we ask you to choose a new one before you continue.
How do I sign in without a password?
You can get a one-time sign-in link by email instead of typing a password.
On the sign-in page, click Sign in without a password.
Enter your E-mail Address.
Click Email me a sign-in link.
Open the email and click the link.
A "Signing you in..." page opens, and you're taken to your account.
Good to know:
Each link works once, for 15 minutes.
We show the same message whether or not the address has an account: "If this email has an account, we've sent it a sign-in link." Check your spam folder too.
With a sign-in link, you are not asked for an SMS code.
If you donated with this email but never opened an account, the link still works. We set up your account when you click it.
If you ask for several links in a short time, we may not send more for a few minutes. Use the newest email you got.
To go back to the password form, click Sign in with a password instead.
The sign-in link doesn't work
The page tells you what went wrong:
This link has already been used: each link works once. Ask for a new one on the sign-in page.
This link has expired: links work for 15 minutes. Ask for a new one.
This link is not valid: the link may have been cut off. Open it straight from the email, or ask for a new one.
We couldn't sign you in with this link: contact us and we'll help you get into your account.
Click Back to sign in to return to the sign-in page.
I forgot my password
On the sign-in page, click Password reminder / Create password.
On the Recover Password page, enter your Email and click Reset.
We email you a link with the subject "Reset your IsraelGives Password".
Click the link. On the Reset password page, enter a new Password and type it again in Password Confirmation.
Click Reset. You'll see "Password updated successfully..redirecting to Sign In". Sign in with your new password.
You can also use Password reminder / Create password to set a first password if you only ever signed in with a link.
How do I change my password?
When you're signed in, go to Profile › Change Password. Enter the new password in Enter password and again in Repeat Password, then click Save.
How do I change my account's email address?
Go to Profile › Profile.
Next to Email, click Change.
Type your new email address, then click Send confirmation.
We email a confirmation link to the new address, with the subject "Change Email request".
Click the link. On the Change Email page, enter your current (old) email address in Enter existing email address, then click Change.
You'll see "Email has been changed successfully". You're signed out. Sign in again with your new email address.
If you see "Entered email doesn't match original", type the address you used before the change. If you see "Sorry, request is expired", the link is too old or was already used. Start again from step 1.
I still can't get in
If the right password keeps failing, your account may be locked after too many wrong attempts.
Click Need help? Talk to us on the sign-in page and our team will help you.